Legal

Privacy Policy

Last updated: [DATE TO BE CONFIRMED]

Template notice: this policy is a starting point drafted for Luna Fiora. It must be reviewed and approved by qualified counsel before launch. Bracketed values are placeholders.

Information we collect

When you submit an inquiry, subscribe to updates, or contact us, we may collect your name, email address, mobile phone number, the date and details of your requested florals, and anything else you choose to share in your message.

We may also collect limited technical information automatically, such as browser type, device type, and pages visited, to understand how the site is used.

How we use your information

Information you provide is used to respond to your inquiry, design and fulfill your request, send appointment or order updates, and — only where you have opted in — send occasional marketing communications.

SMS and text messaging

If you check the SMS consent box on our forms, you agree to receive text messages from Luna Fiora at the mobile number you provide. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging platforms, is permitted only to deliver the messages you have requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email communications

If you opt in to email updates, you may unsubscribe at any time using the link in any message or by contacting us directly.

Sharing your information

We do not sell your personal information. We share information only with service providers who help us operate the studio — for example, our customer relationship and messaging platform, email delivery provider, and payment processor — and only as needed to provide the service you requested, or where required by law.

Data retention and security

We retain inquiry and client information for as long as needed to serve you and to meet legal and record-keeping obligations. We use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw SMS or email consent at any time. Contact us using the details below.

Children's privacy

This site is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date.

Contact

Luna Fiora — Houston, Texas
Email: [LUNA FIORA EMAIL — TBD]
Phone: [NEW LUNA FIORA BUSINESS NUMBER]